Our furniture is dispatched and delivered by third-party suppliers and carriers. Williams of Windsor remains your retailer and main contact for any order problems. See our Shipping & Delivery page for further information and the estimate provided at checkout for your order.
Do you deliver outside the UK?
We currently sell and deliver within the United Kingdom only, subject to any location restrictions shown before checkout.
Will my furniture be assembled?
Assembly or room-of-choice delivery is included only where stated on the product listing or at checkout. Always check measurements and access before ordering.
Can I change my mind?
For most online furniture orders, you have a statutory 14-day cancellation period after receipt and a further 14 days to send goods back. Different rules may apply to genuinely personalised or made-to-measure goods. Please see Returns & Refunds.
Who arranges collection of a return?
Where collection is required, we coordinate with our supplier and its collection partner. For a change-of-mind return, you may be responsible for the direct collection cost if that obligation and the required cost estimate were properly disclosed before purchase. We will give you the applicable collection instructions.
What if an item is faulty or damaged?
Contact us as soon as convenient, ideally with photos and your order number. We will arrange the appropriate remedy and collection where legally required. Reporting after 48 hours does not remove your legal rights.
Can I return furniture without the original packaging?
Please retain packaging where practical and protect items during return transit. Opening packaging is not itself grounds to refuse a lawful cancellation. Where you have handled goods beyond what is needed to examine them, a lawful deduction for actual diminished value may apply.
